Mphasis Walkin Interviews For Freshers/Exp. Further details For this Job is Total no of Vacancies, Education Qualification, Experience Details, Location of Job and Detailed Description etc,. Mphasis Walkin Jobs apply for All graduates as soon as possible and given details as below.
Mphasis Walkin Interviews For Freshers/Exp
Company Name : Mphasis
Job Role : Tech Support Associate/Technical Support Engineer/ Senior Technical Support Engineer- International Voice Support
No of Vacancies : Multiple Jobs
Qualification : 12th, Graduate, Post Graduate
Experience : 0 – 5 Years
Job Location : Pune
Company Profile :
Mphasis enables customers to reimagine their digital future by applying a unique formula of integrated cloud and cognitive technology. Mphasis X2C2TM formula for success (shift anything to cloud and power everything with cognitive), drives five dimensions of business value with an integrated consumer-centric Front2Back™ Digital Transformation, enabling Business Operations and Technology Transformation. Mphasis applies advancements in cognitive and cloud to traditional Application and Infrastructure Services to bring much needed efficiency and cost effectiveness. Mphasis’ core reference architectures and tools, combined with domain expertise and hyperspecialization are the foundation for building strong relationships with marquee customers.
Description About Job :
- Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLAs.
- Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
- Update users about request status and close request when users are satisfied with solutions
- Troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledge base.
- Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups
Salary Details : Best in Industry
Apply Mode : Walkin
Walkin Date : 20th & 21st August 2018
Walkin Time : 11:00 AM onwards
Venue Details :
Mphasis, EON free zone,
Cluster C, Ground Floor, Wing 2,
Kharadi, Pune 411014
Contact person: Suruchi/Rashmin
Interested and eligible candidates apply this position by following link as soon as possible. Aspirants Can Comment us their related query below. Mphasis Walkin Jobs For Freshers/Exp.