IBM Job Openings For Freshers/Exp 2018. Further details like Qualification, Experience, Location and Detailed Description are mentioned. IBM Job Openings apply for All graduates as soon as possible and given details as below.
IBM Job Openings For Fresher Graduates.
Company Name : IBM
Job Role : Technical Support Associate
Qualification : Any Graduates
Experience : 0 – 2 Years
Job Location : Gurugram
Salary Details : As Per Company
Company Profile : International Business Machines Corporation (commonly referred to as IBM) is an American multinational technology and consulting corporation, with headquarters in Armonk, New York. IBM manufactures and markets computer hardware, middleware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology.IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.
Description About Job :
Be part of a team of technical experts, motivated by a desire to facilitate customers and be
responsible for providing voice support to IBM Internal End Users and External Commercial Account
End Users across North America, EMEA and Asia-Pacific.
Handling complex customer scenarios, documenting solutions, and effectively providing dependable
and timely resolution to all product related technical issues experienced by customers
Providing remote Infrastructure support delivery and performing problem cause analysis
Collaborating with fellow support colleagues and other internal organizations to provide superior
Anticipating customer needs and effectively addressing concerns related to their issue or resolution
Providing direct technical assistance to customers via phone, email, and chat.
Candidate Profile :
Bachelor’s Degree (B.E/B.Tech)
0 to 2 years of experience with good communication skills
Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
Demonstrable ability to handle various tasks or projects with changing priorities.
Utilize available time efficiently in order to achieve effective and efficient results
Ability to assemble a complete and accurate problem/symptom description of reported issues.
Ability to listen to and work with customers in real-time to resolve issues.
Knowledge in commercially standard software applications and major desktop operating systems.
Apply Mode : Online
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